IBM Systems Magazine, Power Systems Edition - June 2013 - 68

Illustration by Craig Ward

ARCAD-Customer 9.5

Compleo 5.4

ARCAD Software

3YMTRAX

ARCAD Software releases version 9.5 of its IT service-management
solution ARCAD-Customer, an Eclipse-based and platform-independent
solution for managing relations with end users and/or customers. The
new version:

3YMTRAX RELEASES #OMPLEO 3UITE !  A NEW VERSION OF ITS
output management solution that lets users monitor document
PRODUCTION REMOTELY USING A MOBILE DEVICE OR THE 7EB
&EATURES INCLUDE THE CAPABILITY TO&

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)S DESIGNED TO )4 )NFRASTRUCTURE ,IBRARY È)4),É SPECIFICATIONS WITH
STANDARD )4), REPORTS OUT OF THE BOX
)NTRODUCES A FULLY CUSTOMIZABLE SERVICELEVEL AGREEMENT FEATURE
TO BE DEFINED GLOBALLY AND PERSONALIZED FOR SPECIFIC CLIENTS OR
specific applications
/FFERS AN INTUITIVE RICH 7EB INTERFACE WITH A NEW AUTOCLOSURE FEATURE
FOR INCIDENTS AND REQUESTS SUBJECT TO VALIDATION BY THE CREATOR
)NCLUDES A NEW REPORT DESIGNER BASED ON THE %CLIPSE ")24
REPORTING SYSTEM
/FFERS A NEW DOWNLOAD SERVER MODULE TO SIMPLIFY THE DELIVERY OF
new software releases and patches
)S USED  # WITHIN !2#!$ 3OFTWARE ITSELF FOR MANAGING
customers worldwide

R OS SUPPORT: !)8 #" )"- I #!  2ED (AT ,INUX
R PRICE: $850 per contributor managing tickets
R URL: www.arcadsoftware.com/products/it-service-management

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"#$ RELEASES 7EB3MART -OBILE DESIGNED TO MAKE IT FASTER AND
EASIER FOR )"- I PROGRAMMERS TO DEVELOP NEW MOBILE 7EB APPS
7EB3MART -OBILE IS INCLUDED IN THE 7EB3MART ),% AND 0(0 EDITIONS
OF THE RAPID )"- I AND MULTIPLATFORM 7EB APPLICATION DEVELOPMENT
tool. Features include:
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2APID CREATION OF ANY TYPE OF MOBILE 7EB APP WITH POINTAND
CLICK CODE SNIPPETS THAT ADD NEW 5) ELEMENTS OR BY EDITING THE
generated code

68 // JUNE 2013 ibmsystemsmag.com

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R OS SUPPORT: )"- I #!  I!/3 6!2 /3  6!2
R PRICE: 6ARIABLE
R URL: WWWSYMTRAXCOM

WebSmart Mobile
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3IMULTANEOUSLY MONITOR MULTIPLE DOCUMENT PRODUCTIONS
and perform actions including starting document
PRODUCTION STOPPING IT FIXING ERRORS AND RESTARTING
production
2EMOTELY AND INSTANTLY ADDRESS ANY PROBLEMS THAT ARISE OR
access production documents with a new, intuitive interface
6IEW THE STATUS OF PROCESSES IN REAL TIME WITH A VIEW OF THE
activities, including the number of documents processed
SUCCESSFULLY DOCUMENTS IN WAITING AND ANY ERRORS &OR
files with errors, users can see detailed scenarios with
ACTIONS TO APPLY FOR CORRECTIONS
3EARCH FOR AND VIEW ARCHIVED DOCUMENTS USING RELEVANT
DETAILS SUCH AS DATE DOCUMENT TYPE NAME ETC

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J1UERYBASED TEMPLATES THAT GENERATE 5) È(4-,! #33 AND
*AVA3CRIPTÉ AND SERVERSIDE È20' OR 0(0É CODE
!CCESS TO 7EB APPS FROM BROWSERS ON ALL MOBILE PLATFORMS ÈI/3
!NDROID "LACK"ERRY 7INDOWSÉ WITHOUT NEEDING TO DEPLOY FROM
app stores
3UPPORT FOR TOUCH GESTURES AND AUTORESIZING FOR DIFFERENT DEVIC
es, such as tablets and smartphones
4HE CAPABILITY TO ADD ADVANCED FUNCTIONALITY SUCH AS GEOLOCA
TION OFFLINE FUNCTIONALITY AND MORE IN THE 7EB3MART )$%

R OS SUPPORT: )"- I #!
R PRICE: 6ARIABLE
R URL: www.bcdsoftware.com/wsmobile


http://www.arcadsoftware.com/products/it-service-management http://www.symtrax.com http://www.bcdsoftware.com/wsmobile http://www.ibmsystemsmag.com

IBM Systems Magazine, Power Systems Edition - June 2013

Table of Contents for the Digital Edition of IBM Systems Magazine, Power Systems Edition - June 2013

IBM Systems Magazine, Power Systems Edition - June 2013
Table of Contents
Publisher's Desk: IBM i @ 25
IBM Perspective: Join the IBM i Celebration
Techbits: It's a smarter world after all
Trends: A cloud approach can address common computing problems
Infographic: 20 years of IBM innovation
Case Study: Building Future-Proof IT: Construction Products Distribution takes a deliberate approach to upgrading its systems
Cover Story: The Making of IBM i: Innovation marks the launch, evolution and future of the operating system
Feature: Twenty Five: IBM Power Systems celebrates a milestone
Feature: Top 10 Reasons AIX Will Endure: IBM's UNIX OS remains popular with companies in all industries
Currents: USC students tap into Watson's potential
Open Source: Why IBM believes open standards and open source are critical to innovation
R&D: Cognitive systems are poised to help make better sense of the world
Solutions: ARCAD-Customer 9.5; Compleo 5.4; WebSmart Mobile; Attunity Replicate 2.1; Hybrid Appliance, GoAnywhere OpenPGP Studio; Web Object Wizard (WOW) 7.0.2; Task Supervisor 3.0
Advertiser Index
Snapshot: Robert Bernal
Reference Point - Global Events, Education, Resources for Power Systems
Industry Special Edition
Data Identified: The evolution of the ubiquitous barcode
2013 Power Systems Buyer's Guide Index
IBM Systems Magazine, Power Systems Edition - June 2013 - Intro
IBM Systems Magazine, Power Systems Edition - June 2013 - IBM Systems Magazine, Power Systems Edition - June 2013
IBM Systems Magazine, Power Systems Edition - June 2013 - Cover2
IBM Systems Magazine, Power Systems Edition - June 2013 - 1
IBM Systems Magazine, Power Systems Edition - June 2013 - Table of Contents
IBM Systems Magazine, Power Systems Edition - June 2013 - 3
IBM Systems Magazine, Power Systems Edition - June 2013 - 4
IBM Systems Magazine, Power Systems Edition - June 2013 - 5
IBM Systems Magazine, Power Systems Edition - June 2013 - 6
IBM Systems Magazine, Power Systems Edition - June 2013 - Publisher's Desk: IBM i @ 25
IBM Systems Magazine, Power Systems Edition - June 2013 - IBM Perspective: Join the IBM i Celebration
IBM Systems Magazine, Power Systems Edition - June 2013 - Techbits: It's a smarter world after all
IBM Systems Magazine, Power Systems Edition - June 2013 - Trends: A cloud approach can address common computing problems
IBM Systems Magazine, Power Systems Edition - June 2013 - 11
IBM Systems Magazine, Power Systems Edition - June 2013 - 12
IBM Systems Magazine, Power Systems Edition - June 2013 - 13
IBM Systems Magazine, Power Systems Edition - June 2013 - Infographic: 20 years of IBM innovation
IBM Systems Magazine, Power Systems Edition - June 2013 - 15
IBM Systems Magazine, Power Systems Edition - June 2013 - Case Study: Building Future-Proof IT: Construction Products Distribution takes a deliberate approach to upgrading its systems
IBM Systems Magazine, Power Systems Edition - June 2013 - 17
IBM Systems Magazine, Power Systems Edition - June 2013 - 18
IBM Systems Magazine, Power Systems Edition - June 2013 - 19
IBM Systems Magazine, Power Systems Edition - June 2013 - 20
IBM Systems Magazine, Power Systems Edition - June 2013 - 21
IBM Systems Magazine, Power Systems Edition - June 2013 - Cover Story: The Making of IBM i: Innovation marks the launch, evolution and future of the operating system
IBM Systems Magazine, Power Systems Edition - June 2013 - 23
IBM Systems Magazine, Power Systems Edition - June 2013 - 24
IBM Systems Magazine, Power Systems Edition - June 2013 - 25
IBM Systems Magazine, Power Systems Edition - June 2013 - 26
IBM Systems Magazine, Power Systems Edition - June 2013 - 27
IBM Systems Magazine, Power Systems Edition - June 2013 - 28
IBM Systems Magazine, Power Systems Edition - June 2013 - 29
IBM Systems Magazine, Power Systems Edition - June 2013 - Feature: Twenty Five: IBM Power Systems celebrates a milestone
IBM Systems Magazine, Power Systems Edition - June 2013 - 31
IBM Systems Magazine, Power Systems Edition - June 2013 - 32
IBM Systems Magazine, Power Systems Edition - June 2013 - 33
IBM Systems Magazine, Power Systems Edition - June 2013 - 34
IBM Systems Magazine, Power Systems Edition - June 2013 - 35
IBM Systems Magazine, Power Systems Edition - June 2013 - 36
IBM Systems Magazine, Power Systems Edition - June 2013 - 37
IBM Systems Magazine, Power Systems Edition - June 2013 - 38
IBM Systems Magazine, Power Systems Edition - June 2013 - 39
IBM Systems Magazine, Power Systems Edition - June 2013 - 40
IBM Systems Magazine, Power Systems Edition - June 2013 - 41
IBM Systems Magazine, Power Systems Edition - June 2013 - 42
IBM Systems Magazine, Power Systems Edition - June 2013 - 43
IBM Systems Magazine, Power Systems Edition - June 2013 - 44
IBM Systems Magazine, Power Systems Edition - June 2013 - 45
IBM Systems Magazine, Power Systems Edition - June 2013 - 46
IBM Systems Magazine, Power Systems Edition - June 2013 - 47
IBM Systems Magazine, Power Systems Edition - June 2013 - 48
IBM Systems Magazine, Power Systems Edition - June 2013 - 49
IBM Systems Magazine, Power Systems Edition - June 2013 - 50
IBM Systems Magazine, Power Systems Edition - June 2013 - 51
IBM Systems Magazine, Power Systems Edition - June 2013 - Feature: Top 10 Reasons AIX Will Endure: IBM's UNIX OS remains popular with companies in all industries
IBM Systems Magazine, Power Systems Edition - June 2013 - 53
IBM Systems Magazine, Power Systems Edition - June 2013 - 54
IBM Systems Magazine, Power Systems Edition - June 2013 - 55
IBM Systems Magazine, Power Systems Edition - June 2013 - Currents: USC students tap into Watson's potential
IBM Systems Magazine, Power Systems Edition - June 2013 - 57
IBM Systems Magazine, Power Systems Edition - June 2013 - 58
IBM Systems Magazine, Power Systems Edition - June 2013 - 59
IBM Systems Magazine, Power Systems Edition - June 2013 - Open Source: Why IBM believes open standards and open source are critical to innovation
IBM Systems Magazine, Power Systems Edition - June 2013 - 61
IBM Systems Magazine, Power Systems Edition - June 2013 - 62
IBM Systems Magazine, Power Systems Edition - June 2013 - 63
IBM Systems Magazine, Power Systems Edition - June 2013 - R&D: Cognitive systems are poised to help make better sense of the world
IBM Systems Magazine, Power Systems Edition - June 2013 - 65
IBM Systems Magazine, Power Systems Edition - June 2013 - 66
IBM Systems Magazine, Power Systems Edition - June 2013 - 67
IBM Systems Magazine, Power Systems Edition - June 2013 - Solutions: ARCAD-Customer 9.5; Compleo 5.4; WebSmart Mobile; Attunity Replicate 2.1; Hybrid Appliance, GoAnywhere OpenPGP Studio; Web Object Wizard (WOW) 7.0.2; Task Supervisor 3.0
IBM Systems Magazine, Power Systems Edition - June 2013 - 69
IBM Systems Magazine, Power Systems Edition - June 2013 - 70
IBM Systems Magazine, Power Systems Edition - June 2013 - Advertiser Index
IBM Systems Magazine, Power Systems Edition - June 2013 - Snapshot: Robert Bernal
IBM Systems Magazine, Power Systems Edition - June 2013 - Cover3
IBM Systems Magazine, Power Systems Edition - June 2013 - Cover4
IBM Systems Magazine, Power Systems Edition - June 2013 - Reference Point - Global Events, Education, Resources for Power Systems
IBM Systems Magazine, Power Systems Edition - June 2013 - RF2
IBM Systems Magazine, Power Systems Edition - June 2013 - ISCover1
IBM Systems Magazine, Power Systems Edition - June 2013 - Industry Special Edition
IBM Systems Magazine, Power Systems Edition - June 2013 - IS2
IBM Systems Magazine, Power Systems Edition - June 2013 - IS3
IBM Systems Magazine, Power Systems Edition - June 2013 - IS4
IBM Systems Magazine, Power Systems Edition - June 2013 - IS5
IBM Systems Magazine, Power Systems Edition - June 2013 - Data Identified: The evolution of the ubiquitous barcode
IBM Systems Magazine, Power Systems Edition - June 2013 - DA2
IBM Systems Magazine, Power Systems Edition - June 2013 - DA3
IBM Systems Magazine, Power Systems Edition - June 2013 - DA4
IBM Systems Magazine, Power Systems Edition - June 2013 - 2013 Power Systems Buyer's Guide Index
IBM Systems Magazine, Power Systems Edition - June 2013 - BG2
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