IBM Systems Magazine, Power Systems Edition - February 2011 - 33

most IBM documentation currently shipped with hardware and software offerings. This would include specific end-user license agreements, IBM war rant y documentat ion, safet y manuals, and the standard service library that includes installation and service guides and a safety-inspection manual. When you consider such hard-copy documentation can include several thousand pages with each shipment, you begin to appreciate how monumental DPOD’s impact could eventually be. As revolutionary an idea as a paperless IBM is, the concept was born almost as an afterthought at the end of a largely unrelated conference call. “Around Thanksgiving of 2009, we were on a conference call and Bruce Orchard (process engineer and implementation manager) in Rochester (Minn.) happened to mention he was looking for a solution that would allow him to move his PDF files for paper publications to a piece of digital hardware media so he could begin looking at ways of shutting down the need for paper to his customers,” says Phil Gabel, IBM high-end media manufact ur ing and eng ineer ing project manager. “We started having additional conversations and the idea just grew to include more and more of IBM. We looked at all this paper that gets sent out with each new shipment and we log ically started asking why.”

Initially, Orchard considered approaching an outside vendor to write the applications and provide the hardware and support, but others on the call realized everything he described was something IBM’s WIMS mediamanufacturing application already performed. The WIMS application conducts media orders, writes packing lists, organizes stock and tells operators what media to write on the workstation. According to Gabel, it was simply a matter of taking a piece of that WIMS infrastructure and coupling it with an updated WIMS application to achieve the basic DPOD deployment. Gabel’s team created the whole solution—website, server integration and a local workstation—in less than three months. DPOD has been operating in Rochester for a year, and IBM executives who’ve toured the facility are excited about the capability to write media on demand, Gabel says.

Potential Savings and More
A paperless DPOD future holds great promise, including some benefits that

Height, if stacked, of paper documentation that DPOD could have replaced if fully implemented in the first half of 2010:

15 miles

On a Fast Track
Paperless documentation ob v iou sly i sn’t a ne w concept, but its adoption— even in the fast-paced world of IT—has been somewhat slow, owing largely to legal and operational speed bumps as well as plain old, stubborn resistance. But IBM’s DPOD project could soon change that, especially because most of the personnel, software and hardware have been in place since before Orchard made his seemingly innocuous request. And with the whole world focused on going green, the strong environmental aspect to a paperless direction is hard to ignore.

Shipping cost associated with that documentation:

$500,000
might surprise you. Of course DPOD means IBM and its clients will deal with a lot less paper. In Poughkeepsie, N.Y., alone, Gabel estimates they could

save three to four tons of paper a year, including all of the associated costs of document purchasing, movement and storage. “We’ve had corporate Lean Six Sigma black belts working with us who have gone out to the various IBM brands and asked for the top-five selling machine types they ship and calculated the number of sheets of paper that go out with each,” Gabel explains. “It’s been estimated, in the first half of 2010, if DPOD had been installed and we could have shut the paper dimension off entirely, we would have saved somewhere around 15 miles of paper—if you stacked one piece of paper on top of another—and about $500,000 in financial savings just in shipping costs alone, which doesn’t even include a lot of the tangential paper handling savings.” While a 15-mile high stack of paper and half a million in shipping savings are impressive, many other potential benefits can accompany a paperless direction. For example, DPOD is focused on DVD-R deliverables, which can provide video demonstrations showing how to optimally and safely operate hardware and software systems. Such videos in support of operational and safety manuals could drastically decrease learning curves and improve retention over written documentation alone. “When we get to thinking about the possibilities of all this, yeah, sure, it’s going to be great to possibly get rid of much of this paper—with the exception of legally required shipment documents,” Gabel says. “But to be able to provide movie files showing how to implement unique installations and to replace some of the still images in hard-copy documents with actual video tutorials would be extremely useful. Wouldn’t it be great to just click on a link and view a video that shows you exactly what to do?” Additionally, digital documentation could allow for fast DPOD installationmanual dow nloads, while users equipped with digital readers and
FEBRUARY 2011

ibmsystemsmag.com/power

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http://www.ibmsystemsmag.com/power

IBM Systems Magazine, Power Systems Edition - February 2011

Table of Contents for the Digital Edition of IBM Systems Magazine, Power Systems Edition - February 2011

IBM Systems Magazine, Power Systems Edition - February 2011
Table of Contents
On the Web
Editor’s Desk: Sharing Secrets
Dashboard: Movin’ to IBM - Opportunity Knocks Worldwide - Advanced Control
Data Display: IBM Devices Build on Innovation
Reflections on Change: Reflexite Corporation Improves Processes and Saves Money with an Outsourced Computing Model
A Cloud With a Brain: CloudBurst 2.1 Can Help Move IT from Cost Center to Revenue Source
Clouds Here and There: Making the Business Case for the Delivery Model
Trends: Digital Documentation Could Revolutionize IBM Business and Your Shelves
Next: How Police Departments Use Advanced Analytics to Keep People Safe
Solutions
Advertisers’ Index
Perspective: The New Economics of IT
Snapshot: Light Speed Is IT Director’s Superpower Wish
Reference Point
IBM Systems Magazine, Power Systems Edition - February 2011 - IBM Systems Magazine, Power Systems Edition - February 2011
IBM Systems Magazine, Power Systems Edition - February 2011 - Cover2
IBM Systems Magazine, Power Systems Edition - February 2011 - 1
IBM Systems Magazine, Power Systems Edition - February 2011 - Table of Contents
IBM Systems Magazine, Power Systems Edition - February 2011 - 3
IBM Systems Magazine, Power Systems Edition - February 2011 - 4
IBM Systems Magazine, Power Systems Edition - February 2011 - 5
IBM Systems Magazine, Power Systems Edition - February 2011 - On the Web
IBM Systems Magazine, Power Systems Edition - February 2011 - 7
IBM Systems Magazine, Power Systems Edition - February 2011 - 8
IBM Systems Magazine, Power Systems Edition - February 2011 - 9
IBM Systems Magazine, Power Systems Edition - February 2011 - Editor’s Desk: Sharing Secrets
IBM Systems Magazine, Power Systems Edition - February 2011 - 11
IBM Systems Magazine, Power Systems Edition - February 2011 - Dashboard: Movin’ to IBM - Opportunity Knocks Worldwide - Advanced Control
IBM Systems Magazine, Power Systems Edition - February 2011 - 13
IBM Systems Magazine, Power Systems Edition - February 2011 - Data Display: IBM Devices Build on Innovation
IBM Systems Magazine, Power Systems Edition - February 2011 - 15
IBM Systems Magazine, Power Systems Edition - February 2011 - Reflections on Change: Reflexite Corporation Improves Processes and Saves Money with an Outsourced Computing Model
IBM Systems Magazine, Power Systems Edition - February 2011 - 17
IBM Systems Magazine, Power Systems Edition - February 2011 - 18
IBM Systems Magazine, Power Systems Edition - February 2011 - 19
IBM Systems Magazine, Power Systems Edition - February 2011 - A Cloud With a Brain: CloudBurst 2.1 Can Help Move IT from Cost Center to Revenue Source
IBM Systems Magazine, Power Systems Edition - February 2011 - 21
IBM Systems Magazine, Power Systems Edition - February 2011 - 22
IBM Systems Magazine, Power Systems Edition - February 2011 - 23
IBM Systems Magazine, Power Systems Edition - February 2011 - 24
IBM Systems Magazine, Power Systems Edition - February 2011 - 25
IBM Systems Magazine, Power Systems Edition - February 2011 - Clouds Here and There: Making the Business Case for the Delivery Model
IBM Systems Magazine, Power Systems Edition - February 2011 - 27
IBM Systems Magazine, Power Systems Edition - February 2011 - 28
IBM Systems Magazine, Power Systems Edition - February 2011 - 29
IBM Systems Magazine, Power Systems Edition - February 2011 - 30
IBM Systems Magazine, Power Systems Edition - February 2011 - 31
IBM Systems Magazine, Power Systems Edition - February 2011 - Trends: Digital Documentation Could Revolutionize IBM Business and Your Shelves
IBM Systems Magazine, Power Systems Edition - February 2011 - 33
IBM Systems Magazine, Power Systems Edition - February 2011 - 34
IBM Systems Magazine, Power Systems Edition - February 2011 - 35
IBM Systems Magazine, Power Systems Edition - February 2011 - Next: How Police Departments Use Advanced Analytics to Keep People Safe
IBM Systems Magazine, Power Systems Edition - February 2011 - 37
IBM Systems Magazine, Power Systems Edition - February 2011 - 38
IBM Systems Magazine, Power Systems Edition - February 2011 - 39
IBM Systems Magazine, Power Systems Edition - February 2011 - Solutions
IBM Systems Magazine, Power Systems Edition - February 2011 - 41
IBM Systems Magazine, Power Systems Edition - February 2011 - 42
IBM Systems Magazine, Power Systems Edition - February 2011 - 43
IBM Systems Magazine, Power Systems Edition - February 2011 - Advertisers’ Index
IBM Systems Magazine, Power Systems Edition - February 2011 - 45
IBM Systems Magazine, Power Systems Edition - February 2011 - Perspective: The New Economics of IT
IBM Systems Magazine, Power Systems Edition - February 2011 - 47
IBM Systems Magazine, Power Systems Edition - February 2011 - Snapshot: Light Speed Is IT Director’s Superpower Wish
IBM Systems Magazine, Power Systems Edition - February 2011 - Cover3
IBM Systems Magazine, Power Systems Edition - February 2011 - Cover4
IBM Systems Magazine, Power Systems Edition - February 2011 - Reference Point
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