IBM Systems Magazine, Power Systems Edition - January 2011 - 20

with tape at all. This arrangement more than meets Kinetico’s RTOs and RPOs. And just as importantly, “It’s all automated, unattended, secure and quick,” Sherry says.

A Full Plate
Founded in 1970, Newbury, Ohio-based Kinetico specializes in fully automatic water-treatment systems, including water-conditioning equipment such as water softeners, iron filters and reverse-osmosis devices. Kinetico sells through independent dealers in the U.S., Canada and Europe, and international distributors throughout the world. Most Kinetico customers are residential and commercial users. The company makes most of its products at its Ohio headquarters. This includes molded parts, valves and other key components. It only taps an outside partner for off-the-shelf parts, such as screws and O-rings. All other design and manufacturing takes place in house, which, given today’s outsourcing norm, is somewhat unusual but also very efficient. “We control every aspect of the product-development lifecycle, including fulfillment,” Sherry says. Humming along in Kinetico’s data center is an IBM System i* 525. It hosts the company’s core ER P suite, JD Edwards World. This greenscreen-based application handles not only Kinetico’s everyday back-office processing, including accounts payable and accounts receivable, but also all data related to orders, including in-house work orders. Prior to becoming a UCG and VAULT400 customer, the company wrote daily file backups and weekly full backups, including JD Edwards, to tape. It would then take those tapes offsite to a local storage facility. In the event of a system outage, which the company has never experienced, someone would have had to drive those tapes to a hot-site DR-hosting facility, mount them and then bring a remote system online. This DR approach was lacking. For one thing, Sherry notes, tapes are prone to failure. So even if the tapes got to the hot site for DR purposes, they might be corrupted, and therefore unusable, and days worth of work might be lost. Also, a human being

Customer: Kinetico Incorporated Headquarters: Newbury, Ohio Business: Manufacturer and distributor of water treatment systems Challenge: Improving backup and disaster-recovery processes Solution: Using the VAULT400 service from United Computer Group to move its backups off tape and ensure quicker and more efficient disaster recovery Software: JD Edwards World Hardware: An IBM System i 525

Neither of these situations sat well with management. They and Sherry wanted both an RTO and a recovery point objective (RPO) of 24 hours or less. They also wanted a relatively hands-off alternative to tape, which, given the company’s small IT depar tment, was vital to the viability of any tape successor. After exhaustive research, Kinetico chose VAULT400, a DR-hosting service from United Computer Group (UCG). Using this service, Kinetico can now send daily encrypted backups over wire to UCG and VAULT400 and avoid dealing
20
JANUARY 2011

would have to go the DR site to mount the tapes and restore the system. Kinetico’s lean IT staff—four, including Sherry—made this untenable. This became an issue even during periodic DR testing, with valuable personnel hav ing to go offsite when other, everyday matters needed attention. “We have around 25 to 30 servers, including the System i server, that we have to support, as well as some 30 to 35 applications,” Sherry says. “There’s a lot on our plate already, even before we get to backups and disaster recovery.” The backups themselves were time consuming, with dailies taking around 45 minutes. Second-shift manufacturing employees couldn’t enter any data, including vital workorder information, into the system until the job was finished. This created a backlog of work that otherwise should have been completed on time. Perhaps more impor tantly, a possible 24 hours-plus of work could have been lost if Kinetico had experienced a disaster. This was because Friday backup tapes were being left mounted over the weekend, and Saturday data entry wasn’t written to tape up until the next scheduled backup — 8 p.m. on Mondays. If a physical disaster were to happen at the data center on Sunday, the data from both Friday and Saturday would be lost. “That tape was just sitting in that tape drive, and this was the worstcase scenario, with the computer room being just a pile of ashes,” Sherry says. “There would be no way to meet our 24-hour RPO. In addition, our senior management team clearly identified what our new RTO should be, which was also 24 hours, and with tape and the cold-site vaulting, we just couldn’t achieve that. That’s why I had to look for a new solution.”

Right on Target
And look he did, reaching out to every resource available, including the Web, trusted partners and IBM magazines. The company considered nearly every option that didn’t involve tape. But it found that many of them, such as realtime, box-to-box mirroring, weren’t viable because of cost or complexity. Mirroring options, for example, were

ibmsystemsmag.com/power



IBM Systems Magazine, Power Systems Edition - January 2011

Table of Contents for the Digital Edition of IBM Systems Magazine, Power Systems Edition - January 2011

IBM Systems Magazine, Power Systems Edition - January 2011
Table of Contents
On the Web
Editor’s Desk: All Inclusive
Dashboard: Diagnose Your Doctor - Holding the Line - Copy That - 00-Storage
Insider: Mobile Computing Meets Document Imaging
The Proper Treatment: A new disaster-recovery partner helps Kinetico Incorporated prepare for the worst.
A Solid Foundation for Growth: POWER7 redefines performance so businesses can do more with less.
The Smart Choice: x86 Can Weigh You Down With Hidden Costs.
Next: IBM Identity Mixer is Poised to Change how Web Users Reveal Personal Data
Solutions
Advertisers’ Index
Snapshot: IT VP Cooks up New Ways to Stay Ahead
Reference Point
IBM Systems Magazine, Power Systems Edition - January 2011 - IBM Systems Magazine, Power Systems Edition - January 2011
IBM Systems Magazine, Power Systems Edition - January 2011 - Cover2
IBM Systems Magazine, Power Systems Edition - January 2011 - 1
IBM Systems Magazine, Power Systems Edition - January 2011 - Table of Contents
IBM Systems Magazine, Power Systems Edition - January 2011 - 3
IBM Systems Magazine, Power Systems Edition - January 2011 - 4
IBM Systems Magazine, Power Systems Edition - January 2011 - 5
IBM Systems Magazine, Power Systems Edition - January 2011 - On the Web
IBM Systems Magazine, Power Systems Edition - January 2011 - 7
IBM Systems Magazine, Power Systems Edition - January 2011 - 8
IBM Systems Magazine, Power Systems Edition - January 2011 - 9
IBM Systems Magazine, Power Systems Edition - January 2011 - Editor’s Desk: All Inclusive
IBM Systems Magazine, Power Systems Edition - January 2011 - 11
IBM Systems Magazine, Power Systems Edition - January 2011 - Dashboard: Diagnose Your Doctor - Holding the Line - Copy That - 00-Storage
IBM Systems Magazine, Power Systems Edition - January 2011 - 13
IBM Systems Magazine, Power Systems Edition - January 2011 - Insider: Mobile Computing Meets Document Imaging
IBM Systems Magazine, Power Systems Edition - January 2011 - 15
IBM Systems Magazine, Power Systems Edition - January 2011 - 16
IBM Systems Magazine, Power Systems Edition - January 2011 - 17
IBM Systems Magazine, Power Systems Edition - January 2011 - The Proper Treatment: A new disaster-recovery partner helps Kinetico Incorporated prepare for the worst.
IBM Systems Magazine, Power Systems Edition - January 2011 - 19
IBM Systems Magazine, Power Systems Edition - January 2011 - 20
IBM Systems Magazine, Power Systems Edition - January 2011 - 21
IBM Systems Magazine, Power Systems Edition - January 2011 - A Solid Foundation for Growth: POWER7 redefines performance so businesses can do more with less.
IBM Systems Magazine, Power Systems Edition - January 2011 - 23
IBM Systems Magazine, Power Systems Edition - January 2011 - 24
IBM Systems Magazine, Power Systems Edition - January 2011 - 25
IBM Systems Magazine, Power Systems Edition - January 2011 - 26
IBM Systems Magazine, Power Systems Edition - January 2011 - 27
IBM Systems Magazine, Power Systems Edition - January 2011 - The Smart Choice: x86 Can Weigh You Down With Hidden Costs.
IBM Systems Magazine, Power Systems Edition - January 2011 - 29
IBM Systems Magazine, Power Systems Edition - January 2011 - 30
IBM Systems Magazine, Power Systems Edition - January 2011 - 31
IBM Systems Magazine, Power Systems Edition - January 2011 - 32
IBM Systems Magazine, Power Systems Edition - January 2011 - Next: IBM Identity Mixer is Poised to Change how Web Users Reveal Personal Data
IBM Systems Magazine, Power Systems Edition - January 2011 - 34
IBM Systems Magazine, Power Systems Edition - January 2011 - 35
IBM Systems Magazine, Power Systems Edition - January 2011 - Solutions
IBM Systems Magazine, Power Systems Edition - January 2011 - 37
IBM Systems Magazine, Power Systems Edition - January 2011 - 38
IBM Systems Magazine, Power Systems Edition - January 2011 - Advertisers’ Index
IBM Systems Magazine, Power Systems Edition - January 2011 - Snapshot: IT VP Cooks up New Ways to Stay Ahead
IBM Systems Magazine, Power Systems Edition - January 2011 - Cover3
IBM Systems Magazine, Power Systems Edition - January 2011 - Cover4
IBM Systems Magazine, Power Systems Edition - January 2011 - Reference Point
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