IBM Systems Magazine, Power Systems Edition - August 2010 - (Page 29)

IBM Assist On-site, a live Fix Central is a standalone tool, but where it really shines is in conjunction with My Notifications—users choose their delivery options in Fix Central, then receive links to recommended fixes from My Notifications. Instead of performing separate searches for Power Systems, System i* and System p* servers, for example, your IT staff can let IBM do the work, saving time and ensuring optimal system configuration. Not sure what updates to choose? Recommended fixes, available for supported systems from the Fix Central website, help your staff discover recommendations from product-support teams. Once they know what you need, Fix Central will deliver the content. Sometimes, users just need a quick, easy way to check whether their firmware is at the level required before upgrading key components, or even verify the current health of their systems. Using the Fix Level Recommendation Tool (FLRT) (http://www14.software.ibm. com/webapp/set2/flrt/home), system administrators running AIX, IBM i and Linux on Power systems can obtain targeted answers, quickly getting the information they need. remote-assistance tool, lets IBM support team members securely view and share control of your system. LEARN FROM IBM In a fast-paced profession like IT, continuing education is critical. IBM sponsors training and conferences (www.ibm.com/training) from Boston to Bangalore where users can attend hardware and software symposia and network with colleagues and IBM experts. IBM also offers a comprehensive portfolio of technical training for individuals and companies, letting them acquire, maintain and optimize IT skills. Not sure whether this would work for your staff? You can test drive four-hour training courses for Power Systems servers at no charge (www. bit.ly/trainingtestdrive). If travel isn’t an option, let the Internet bring education to you. Take advantage of complimentary Support Technical Exchange webcasts for Tivoli*, Lotus* and WebSphere* products. Given weekly or even more frequently, these webcasts provide in-depth technical information delivered by IBM subject matter experts. You can find out more at the IBM Support Portal when you select one of the products. Users who want to stay on their own schedule can turn to the IBM Education Assistant (www.ibm.com/ software/info/education/assistant), a collection of multimedia educational modules. The tool gives your staff a better understanding of the IBM products you’ve invested in, enabling them to more effectively leverage your computing platform to fuel your business. track problem-management records by customer number. This service requires registration and entitlement. Once users are working with a support representative, the IBM Client Data Diagnostic Repository (www.ibm. com/software/support/exchangeinfo. html) lets them securely send data logs and other types of files to their support specialists to expedite troubleshooting. For situations that require more d i re c t i n t e r ve n t i o n , I B M A s s i s t O n - s i t e ( AO S ) ( w w w. i b m . c o m / support/assistonsite), a live remoteassistance tool, lets IBM support team members securely view and share control of your system. AOS can fix the problem faster because IBM support can actually see what your system administrator is seeing. Control remains in the hands of your staff, who can monitor the process and intervene any time. MOVING ON UP Your computing platform plays a critical role in your company’s success. You need it to operate at peak performance. Leverage the broad set of support tools and communities available to help you get the most out of your investment. Let IBM help your business move to the top. CALL IN THE MOUNTIES Sometimes a problem requires more firepower than self-service tools or a community of users can provide. In those cases, IBM has a roster of technical-support experts standing by. Access the IBM Planetwide Directory (www.ibm.com/planetwide) to find tech-support numbers for almost any point on the globe. Alternatively, IBM Service Request (www.ibm.com/ support/servicerequest) is an online problem-management tool that lets users request support quickly and easily. With it, IT staff can access, edit and Linda EddÃPZÃHUÃHK]PZVY`Ã ZVM[^HYLÃLUNPULLYÃH[Ã0)4Ã PUÃ9VJOLZ[LYÃ4PUU!Ã[OLÃ >LIÃWYVK\J[PVUÃSLHKÃMVYÃZ\WWVY[ÃJVU[LU[Ã HUKÃ[OLÃ0)4ÃPÃZ\WWVY[ÃZP[LÃ^LITHZ[LY! Carol EganÃPZÃHÃ KPZ[PUN\PZOLKÃLUNPULLYÃH[Ã 0)4ÃPUÃ9VJOLZ[LYÃ4PUU!Ã HUKÃ[OLÃV]LYHSSÃSLHKLYÃ MVYÃ[OLÃ:;.ÃLSLJ[YVUPJÃ [LJOUPJHSÃZ\WWVY[ÃIS\LWYPU[! ibmsystemsmag.com/power AUGUST 2010 29 http://www.ibm.com/software/support/exchangeinfo.html http://www.ibm.com/software/support/exchangeinfo.html http://www.ibm.com/software/support/exchangeinfo.html http://www.ibm.com/support/assistonsite http://www.ibm.com/support/assistonsite http://www14.software.ibm.com/webapp/set2/flrt/home http://www14.software.ibm.com/webapp/set2/flrt/home http://www.ibm.com/software/info/education/assistant http://www.ibm.com/software/info/education/assistant http://www.ibm.com/training http://www.ibm.com/planetwide http://www.bit.ly/trainingtestdrive http://www.ibm.com/support/servicerequest http://www.bit.ly/trainingtestdrive http://www.ibm.com/support/servicerequest http://www.ibmsystemsmag.com/power

Table of Contents for the Digital Edition of IBM Systems Magazine, Power Systems Edition - August 2010

IBM Systems Magazine, Power systems Edition - August 2010
Table of Contents
On The Web
Editor's Desk: Family Support
Dashboard: Creativity Rules, Security Careers are Smart, Software Aquisistions, The Pursuit of Internet
Trends: Extending Green Facility Concepts Beyond the Data Center
Data Display: The Best CEOs Share a Tolerance for Uncertainty
Case Study: United Notions & Fabrics Quilts Together a Quality IT Environment on a Budget.
Your Support Crew: IBM's Comprehensive Tools and User Communities Help Maximize Your Investment.
Centralized Support: IBM Support Portal Provides Everything You Need to Stay Up and Running.
The Education Challenge: Be Creative with Ongoing Employee Training
Focus on Storage: IBM XIV Gains Enterprise Acceptance, Clout and Capacity
Next: IBM Researchers Shine a New Light on Solar-Cell Technology
Solutions
Power Systems Interface
Advertiser's Index
IBM Perspective: Supporting Business Needs
Snapshot: Lunch Conversations Lead to IT Career

IBM Systems Magazine, Power Systems Edition - August 2010

IBM Systems Magazine, Power Systems Edition - August 2010 - IBM Systems Magazine, Power systems Edition - August 2010 (Page Cover1)
IBM Systems Magazine, Power Systems Edition - August 2010 - IBM Systems Magazine, Power systems Edition - August 2010 (Page Cover2)
IBM Systems Magazine, Power Systems Edition - August 2010 - IBM Systems Magazine, Power systems Edition - August 2010 (Page 1)
IBM Systems Magazine, Power Systems Edition - August 2010 - Table of Contents (Page 2)
IBM Systems Magazine, Power Systems Edition - August 2010 - Table of Contents (Page 3)
IBM Systems Magazine, Power Systems Edition - August 2010 - Table of Contents (Page 4)
IBM Systems Magazine, Power Systems Edition - August 2010 - Table of Contents (Page 5)
IBM Systems Magazine, Power Systems Edition - August 2010 - On The Web (Page 6)
IBM Systems Magazine, Power Systems Edition - August 2010 - On The Web (Page 7)
IBM Systems Magazine, Power Systems Edition - August 2010 - On The Web (Page 8)
IBM Systems Magazine, Power Systems Edition - August 2010 - On The Web (Page 9)
IBM Systems Magazine, Power Systems Edition - August 2010 - Editor's Desk: Family Support (Page 10)
IBM Systems Magazine, Power Systems Edition - August 2010 - Editor's Desk: Family Support (Page 11)
IBM Systems Magazine, Power Systems Edition - August 2010 - Dashboard: Creativity Rules, Security Careers are Smart, Software Aquisistions, The Pursuit of Internet (Page 12)
IBM Systems Magazine, Power Systems Edition - August 2010 - Dashboard: Creativity Rules, Security Careers are Smart, Software Aquisistions, The Pursuit of Internet (Page 13)
IBM Systems Magazine, Power Systems Edition - August 2010 - Trends: Extending Green Facility Concepts Beyond the Data Center (Page 14)
IBM Systems Magazine, Power Systems Edition - August 2010 - Trends: Extending Green Facility Concepts Beyond the Data Center (Page 15)
IBM Systems Magazine, Power Systems Edition - August 2010 - Trends: Extending Green Facility Concepts Beyond the Data Center (Page 16)
IBM Systems Magazine, Power Systems Edition - August 2010 - Trends: Extending Green Facility Concepts Beyond the Data Center (Page 17)
IBM Systems Magazine, Power Systems Edition - August 2010 - Data Display: The Best CEOs Share a Tolerance for Uncertainty (Page 18)
IBM Systems Magazine, Power Systems Edition - August 2010 - Data Display: The Best CEOs Share a Tolerance for Uncertainty (Page 19)
IBM Systems Magazine, Power Systems Edition - August 2010 - Case Study: United Notions & Fabrics Quilts Together a Quality IT Environment on a Budget. (Page 20)
IBM Systems Magazine, Power Systems Edition - August 2010 - Case Study: United Notions & Fabrics Quilts Together a Quality IT Environment on a Budget. (Page 21)
IBM Systems Magazine, Power Systems Edition - August 2010 - Case Study: United Notions & Fabrics Quilts Together a Quality IT Environment on a Budget. (Page 22)
IBM Systems Magazine, Power Systems Edition - August 2010 - Case Study: United Notions & Fabrics Quilts Together a Quality IT Environment on a Budget. (Page 23)
IBM Systems Magazine, Power Systems Edition - August 2010 - Your Support Crew: IBM's Comprehensive Tools and User Communities Help Maximize Your Investment. (Page 24)
IBM Systems Magazine, Power Systems Edition - August 2010 - Your Support Crew: IBM's Comprehensive Tools and User Communities Help Maximize Your Investment. (Page 25)
IBM Systems Magazine, Power Systems Edition - August 2010 - Your Support Crew: IBM's Comprehensive Tools and User Communities Help Maximize Your Investment. (Page 26)
IBM Systems Magazine, Power Systems Edition - August 2010 - Your Support Crew: IBM's Comprehensive Tools and User Communities Help Maximize Your Investment. (Page 27)
IBM Systems Magazine, Power Systems Edition - August 2010 - Your Support Crew: IBM's Comprehensive Tools and User Communities Help Maximize Your Investment. (Page 28)
IBM Systems Magazine, Power Systems Edition - August 2010 - Your Support Crew: IBM's Comprehensive Tools and User Communities Help Maximize Your Investment. (Page 29)
IBM Systems Magazine, Power Systems Edition - August 2010 - Centralized Support: IBM Support Portal Provides Everything You Need to Stay Up and Running. (Page 30)
IBM Systems Magazine, Power Systems Edition - August 2010 - Centralized Support: IBM Support Portal Provides Everything You Need to Stay Up and Running. (Page 31)
IBM Systems Magazine, Power Systems Edition - August 2010 - Centralized Support: IBM Support Portal Provides Everything You Need to Stay Up and Running. (Page 32)
IBM Systems Magazine, Power Systems Edition - August 2010 - Centralized Support: IBM Support Portal Provides Everything You Need to Stay Up and Running. (Page 33)
IBM Systems Magazine, Power Systems Edition - August 2010 - The Education Challenge: Be Creative with Ongoing Employee Training (Page 34)
IBM Systems Magazine, Power Systems Edition - August 2010 - The Education Challenge: Be Creative with Ongoing Employee Training (Page 35)
IBM Systems Magazine, Power Systems Edition - August 2010 - The Education Challenge: Be Creative with Ongoing Employee Training (Page 36)
IBM Systems Magazine, Power Systems Edition - August 2010 - The Education Challenge: Be Creative with Ongoing Employee Training (Page 37)
IBM Systems Magazine, Power Systems Edition - August 2010 - The Education Challenge: Be Creative with Ongoing Employee Training (Page 38)
IBM Systems Magazine, Power Systems Edition - August 2010 - The Education Challenge: Be Creative with Ongoing Employee Training (Page 39)
IBM Systems Magazine, Power Systems Edition - August 2010 - Focus on Storage: IBM XIV Gains Enterprise Acceptance, Clout and Capacity (Page 40)
IBM Systems Magazine, Power Systems Edition - August 2010 - Focus on Storage: IBM XIV Gains Enterprise Acceptance, Clout and Capacity (Page 41)
IBM Systems Magazine, Power Systems Edition - August 2010 - Focus on Storage: IBM XIV Gains Enterprise Acceptance, Clout and Capacity (Page 42)
IBM Systems Magazine, Power Systems Edition - August 2010 - Focus on Storage: IBM XIV Gains Enterprise Acceptance, Clout and Capacity (Page 43)
IBM Systems Magazine, Power Systems Edition - August 2010 - Next: IBM Researchers Shine a New Light on Solar-Cell Technology (Page 44)
IBM Systems Magazine, Power Systems Edition - August 2010 - Next: IBM Researchers Shine a New Light on Solar-Cell Technology (Page 45)
IBM Systems Magazine, Power Systems Edition - August 2010 - Next: IBM Researchers Shine a New Light on Solar-Cell Technology (Page 46)
IBM Systems Magazine, Power Systems Edition - August 2010 - Next: IBM Researchers Shine a New Light on Solar-Cell Technology (Page 47)
IBM Systems Magazine, Power Systems Edition - August 2010 - Solutions (Page 48)
IBM Systems Magazine, Power Systems Edition - August 2010 - Solutions (Page 49)
IBM Systems Magazine, Power Systems Edition - August 2010 - Solutions (Page 50)
IBM Systems Magazine, Power Systems Edition - August 2010 - Power Systems Interface (Page 51)
IBM Systems Magazine, Power Systems Edition - August 2010 - Power Systems Interface (Page 52)
IBM Systems Magazine, Power Systems Edition - August 2010 - Advertiser's Index (Page 53)
IBM Systems Magazine, Power Systems Edition - August 2010 - IBM Perspective: Supporting Business Needs (Page 54)
IBM Systems Magazine, Power Systems Edition - August 2010 - IBM Perspective: Supporting Business Needs (Page 55)
IBM Systems Magazine, Power Systems Edition - August 2010 - Snapshot: Lunch Conversations Lead to IT Career (Page 56)
IBM Systems Magazine, Power Systems Edition - August 2010 - Snapshot: Lunch Conversations Lead to IT Career (Page Cover3)
IBM Systems Magazine, Power Systems Edition - August 2010 - Snapshot: Lunch Conversations Lead to IT Career (Page Cover4A)
IBM Systems Magazine, Power Systems Edition - August 2010 - Snapshot: Lunch Conversations Lead to IT Career (Page Cover4B)
IBM Systems Magazine, Power Systems Edition - August 2010 - Snapshot: Lunch Conversations Lead to IT Career (Page RF1)
IBM Systems Magazine, Power Systems Edition - August 2010 - Snapshot: Lunch Conversations Lead to IT Career (Page RF2)
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