IBM Systems Magazine, Power Systems Edition - August 2010 - (Page 28)

Best Web Support troubleshoot and maintain your computing environment. Visitors can also access reference materials such as product commands, parameters and system values. Sometimes, the most effective route to solving your problem is to learn from someone who’s already worked through it. A vibrant selection of IBM online support communities let you collaborate via forums, user groups, wikis (www.ibm.com/ developerworks/wikis/display/ wikiptype/home) and blogs (see “People Are Talking …” on page 26) where you can post and answer questions, research issues and share knowledge with your peers. The developerWorks* resource, a global IBM community established in 1999, moved to the next level with the spring 2010 launch of My developerWorks (www.ibm.com/ developerworks/mydeveloperworks). My developerWorks provides a unified set of community tools for connecting and collaborating. In addition to the usual professional networking options, My developerWorks lets users establish or join microsites targeted at a specific topic, like a software-development project, making it easy for them to seek information and collaborate with he Association of Support Professionals, an international membership organization for customer support managers and professionals, named IBM’s Support Portal in its 2010 list of the 10 best Web support sites. Among the 25 performance criteria were usability, interactivity, search implementation and overall customer experience. T FIND A FIX In a competitive business environment, maintaining performance requires the capability to efficiently isolate problems when they arise and identify solutions. The IBM Support Assistant ( I S A ) ( w w w. i b m .c o m / s o f t w a r e / suppor t /isa) prov ides users with easy access to technical software product information via multisource search capabilities. A wide-ranging set of common and product-specific troubleshooting tools lets IT staff get to the heart of the problem and fix it before it impacts revenue-generating operat ions. By downloading ISA, users can automatically gather local and remote data for specific software products to pass along to IBM tech support representatives as part of the problem-solving process. It doesn’t matter how many answers you have unless you can implement them effectively. Fix Central (www.ibm.com/support/ fixcentral) lets users select and download fixes to their systems via the delivery option of their choice. It provides an easy way to access changes to your software, including firmware fixes that fix known problems and add new functionality. peers. Members can also customize their use of the portal to more easily access interesting content. The global reach and loyalty engendered by IBM products has spawned user-driven groups like Power Systems* technology-focused COMMON groups worldwide (www.ibm.com/ systems/power/community/usergroups. html). IBM i, AIX* and Linux* on Power* technology users will also find many targeted local user groups, where IT professionals meet face-to-face to share problems, knowledge and solutions. When you invest in an IBM platform, you don’t just buy a product; you join a community (www.ibm.com/systems/ power/community). 28 AUGUST 2010 ibmsystemsmag.com/power http://www.ibm.com/software/support/isa http://www.ibm.com/software/support/isa http://www.ibm.com/developerworks/wikis/display/wikitype/homw http://www.ibm.com/developerworks/wikis/display/wikitype/homw http://www.ibm.com/developerworks/wikis/display/wikitype/homw http://www.ibm.com/developerworks/mydeveloperworks http://www.ibm.com/systems/power/community/usergroups.html http://www.ibm.com/developerworks/mydeveloperworks http://www.ibm.com/systems/power/community/usergroups.html http://www.ibm.com/systems/power/community/usergroups.html http://www.ibm.com/support/fixcentral http://www.ibm.com/support/fixcentral http://www.ibm.com/systems/power/community http://www.ibm.com/systems/power/community http://www.ibmsystemsmag.com/power

Table of Contents for the Digital Edition of IBM Systems Magazine, Power Systems Edition - August 2010

IBM Systems Magazine, Power systems Edition - August 2010
Table of Contents
On The Web
Editor's Desk: Family Support
Dashboard: Creativity Rules, Security Careers are Smart, Software Aquisistions, The Pursuit of Internet
Trends: Extending Green Facility Concepts Beyond the Data Center
Data Display: The Best CEOs Share a Tolerance for Uncertainty
Case Study: United Notions & Fabrics Quilts Together a Quality IT Environment on a Budget.
Your Support Crew: IBM's Comprehensive Tools and User Communities Help Maximize Your Investment.
Centralized Support: IBM Support Portal Provides Everything You Need to Stay Up and Running.
The Education Challenge: Be Creative with Ongoing Employee Training
Focus on Storage: IBM XIV Gains Enterprise Acceptance, Clout and Capacity
Next: IBM Researchers Shine a New Light on Solar-Cell Technology
Solutions
Power Systems Interface
Advertiser's Index
IBM Perspective: Supporting Business Needs
Snapshot: Lunch Conversations Lead to IT Career

IBM Systems Magazine, Power Systems Edition - August 2010

IBM Systems Magazine, Power Systems Edition - August 2010 - IBM Systems Magazine, Power systems Edition - August 2010 (Page Cover1)
IBM Systems Magazine, Power Systems Edition - August 2010 - IBM Systems Magazine, Power systems Edition - August 2010 (Page Cover2)
IBM Systems Magazine, Power Systems Edition - August 2010 - IBM Systems Magazine, Power systems Edition - August 2010 (Page 1)
IBM Systems Magazine, Power Systems Edition - August 2010 - Table of Contents (Page 2)
IBM Systems Magazine, Power Systems Edition - August 2010 - Table of Contents (Page 3)
IBM Systems Magazine, Power Systems Edition - August 2010 - Table of Contents (Page 4)
IBM Systems Magazine, Power Systems Edition - August 2010 - Table of Contents (Page 5)
IBM Systems Magazine, Power Systems Edition - August 2010 - On The Web (Page 6)
IBM Systems Magazine, Power Systems Edition - August 2010 - On The Web (Page 7)
IBM Systems Magazine, Power Systems Edition - August 2010 - On The Web (Page 8)
IBM Systems Magazine, Power Systems Edition - August 2010 - On The Web (Page 9)
IBM Systems Magazine, Power Systems Edition - August 2010 - Editor's Desk: Family Support (Page 10)
IBM Systems Magazine, Power Systems Edition - August 2010 - Editor's Desk: Family Support (Page 11)
IBM Systems Magazine, Power Systems Edition - August 2010 - Dashboard: Creativity Rules, Security Careers are Smart, Software Aquisistions, The Pursuit of Internet (Page 12)
IBM Systems Magazine, Power Systems Edition - August 2010 - Dashboard: Creativity Rules, Security Careers are Smart, Software Aquisistions, The Pursuit of Internet (Page 13)
IBM Systems Magazine, Power Systems Edition - August 2010 - Trends: Extending Green Facility Concepts Beyond the Data Center (Page 14)
IBM Systems Magazine, Power Systems Edition - August 2010 - Trends: Extending Green Facility Concepts Beyond the Data Center (Page 15)
IBM Systems Magazine, Power Systems Edition - August 2010 - Trends: Extending Green Facility Concepts Beyond the Data Center (Page 16)
IBM Systems Magazine, Power Systems Edition - August 2010 - Trends: Extending Green Facility Concepts Beyond the Data Center (Page 17)
IBM Systems Magazine, Power Systems Edition - August 2010 - Data Display: The Best CEOs Share a Tolerance for Uncertainty (Page 18)
IBM Systems Magazine, Power Systems Edition - August 2010 - Data Display: The Best CEOs Share a Tolerance for Uncertainty (Page 19)
IBM Systems Magazine, Power Systems Edition - August 2010 - Case Study: United Notions & Fabrics Quilts Together a Quality IT Environment on a Budget. (Page 20)
IBM Systems Magazine, Power Systems Edition - August 2010 - Case Study: United Notions & Fabrics Quilts Together a Quality IT Environment on a Budget. (Page 21)
IBM Systems Magazine, Power Systems Edition - August 2010 - Case Study: United Notions & Fabrics Quilts Together a Quality IT Environment on a Budget. (Page 22)
IBM Systems Magazine, Power Systems Edition - August 2010 - Case Study: United Notions & Fabrics Quilts Together a Quality IT Environment on a Budget. (Page 23)
IBM Systems Magazine, Power Systems Edition - August 2010 - Your Support Crew: IBM's Comprehensive Tools and User Communities Help Maximize Your Investment. (Page 24)
IBM Systems Magazine, Power Systems Edition - August 2010 - Your Support Crew: IBM's Comprehensive Tools and User Communities Help Maximize Your Investment. (Page 25)
IBM Systems Magazine, Power Systems Edition - August 2010 - Your Support Crew: IBM's Comprehensive Tools and User Communities Help Maximize Your Investment. (Page 26)
IBM Systems Magazine, Power Systems Edition - August 2010 - Your Support Crew: IBM's Comprehensive Tools and User Communities Help Maximize Your Investment. (Page 27)
IBM Systems Magazine, Power Systems Edition - August 2010 - Your Support Crew: IBM's Comprehensive Tools and User Communities Help Maximize Your Investment. (Page 28)
IBM Systems Magazine, Power Systems Edition - August 2010 - Your Support Crew: IBM's Comprehensive Tools and User Communities Help Maximize Your Investment. (Page 29)
IBM Systems Magazine, Power Systems Edition - August 2010 - Centralized Support: IBM Support Portal Provides Everything You Need to Stay Up and Running. (Page 30)
IBM Systems Magazine, Power Systems Edition - August 2010 - Centralized Support: IBM Support Portal Provides Everything You Need to Stay Up and Running. (Page 31)
IBM Systems Magazine, Power Systems Edition - August 2010 - Centralized Support: IBM Support Portal Provides Everything You Need to Stay Up and Running. (Page 32)
IBM Systems Magazine, Power Systems Edition - August 2010 - Centralized Support: IBM Support Portal Provides Everything You Need to Stay Up and Running. (Page 33)
IBM Systems Magazine, Power Systems Edition - August 2010 - The Education Challenge: Be Creative with Ongoing Employee Training (Page 34)
IBM Systems Magazine, Power Systems Edition - August 2010 - The Education Challenge: Be Creative with Ongoing Employee Training (Page 35)
IBM Systems Magazine, Power Systems Edition - August 2010 - The Education Challenge: Be Creative with Ongoing Employee Training (Page 36)
IBM Systems Magazine, Power Systems Edition - August 2010 - The Education Challenge: Be Creative with Ongoing Employee Training (Page 37)
IBM Systems Magazine, Power Systems Edition - August 2010 - The Education Challenge: Be Creative with Ongoing Employee Training (Page 38)
IBM Systems Magazine, Power Systems Edition - August 2010 - The Education Challenge: Be Creative with Ongoing Employee Training (Page 39)
IBM Systems Magazine, Power Systems Edition - August 2010 - Focus on Storage: IBM XIV Gains Enterprise Acceptance, Clout and Capacity (Page 40)
IBM Systems Magazine, Power Systems Edition - August 2010 - Focus on Storage: IBM XIV Gains Enterprise Acceptance, Clout and Capacity (Page 41)
IBM Systems Magazine, Power Systems Edition - August 2010 - Focus on Storage: IBM XIV Gains Enterprise Acceptance, Clout and Capacity (Page 42)
IBM Systems Magazine, Power Systems Edition - August 2010 - Focus on Storage: IBM XIV Gains Enterprise Acceptance, Clout and Capacity (Page 43)
IBM Systems Magazine, Power Systems Edition - August 2010 - Next: IBM Researchers Shine a New Light on Solar-Cell Technology (Page 44)
IBM Systems Magazine, Power Systems Edition - August 2010 - Next: IBM Researchers Shine a New Light on Solar-Cell Technology (Page 45)
IBM Systems Magazine, Power Systems Edition - August 2010 - Next: IBM Researchers Shine a New Light on Solar-Cell Technology (Page 46)
IBM Systems Magazine, Power Systems Edition - August 2010 - Next: IBM Researchers Shine a New Light on Solar-Cell Technology (Page 47)
IBM Systems Magazine, Power Systems Edition - August 2010 - Solutions (Page 48)
IBM Systems Magazine, Power Systems Edition - August 2010 - Solutions (Page 49)
IBM Systems Magazine, Power Systems Edition - August 2010 - Solutions (Page 50)
IBM Systems Magazine, Power Systems Edition - August 2010 - Power Systems Interface (Page 51)
IBM Systems Magazine, Power Systems Edition - August 2010 - Power Systems Interface (Page 52)
IBM Systems Magazine, Power Systems Edition - August 2010 - Advertiser's Index (Page 53)
IBM Systems Magazine, Power Systems Edition - August 2010 - IBM Perspective: Supporting Business Needs (Page 54)
IBM Systems Magazine, Power Systems Edition - August 2010 - IBM Perspective: Supporting Business Needs (Page 55)
IBM Systems Magazine, Power Systems Edition - August 2010 - Snapshot: Lunch Conversations Lead to IT Career (Page 56)
IBM Systems Magazine, Power Systems Edition - August 2010 - Snapshot: Lunch Conversations Lead to IT Career (Page Cover3)
IBM Systems Magazine, Power Systems Edition - August 2010 - Snapshot: Lunch Conversations Lead to IT Career (Page Cover4A)
IBM Systems Magazine, Power Systems Edition - August 2010 - Snapshot: Lunch Conversations Lead to IT Career (Page Cover4B)
IBM Systems Magazine, Power Systems Edition - August 2010 - Snapshot: Lunch Conversations Lead to IT Career (Page RF1)
IBM Systems Magazine, Power Systems Edition - August 2010 - Snapshot: Lunch Conversations Lead to IT Career (Page RF2)
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