IBM Systems Magazine, Power Systems Edition - August 2010 - (Page 23)

a lower ranking, which Atkins says Industry-average service level: o n l y i nc r e a s e s United Notions’ United Notions’ service level: revenues. A nd Un ited Notions accomplished this not by hiring tens or hundreds United Notions also began allowing salespeople to place of developers, but by harnessing the know-how, skills and orders remotely, even at customer sites. Before, much of this tools of both Atkins and Remotis. “Small and medium-size was done the old-fashioned way, with salespeople visiting business should have the opportunity to deploy solutions customer sites, writing down what customers wanted and that, quite frankly, compete or even exceed what you might then faxing orders. This resulted in some 500 faxed orders find in Fortune 500 organizations, which often get caught coming into the company every day. United Notions staff then up in red tape that can slow down their technological had to key orders into Infor A+, a time-consuming task that enhancements,” Atkins says. took between 30 and 35 people hours a day to complete. Perhaps because United Notions is a smaller organization, To address this issue, United Notions, independent of it can avoid those bureaucratic pitfalls and develop close Remotis, developed an application to run on a PC server relationships with organizations such as Remotis to more that receives incoming orders and passes that along to A+, which logs the orders and, thanks to its built-in remote order-entry module, passes a confirmation back to the PC server. That data is then transmitted back to the salespeople who, using a Windows* Mobile-based UPC scanner, had placed their orders from their remote locations. The information is also —John Atkins, IT director, United Notions & Fabric automatically posted to the company’s customer-facing extranet. “This all happens in real time, from when the submit button is hit,” Atkins says. “And then, right at the customer site, the salespeople can log on to the system and show the customer that their order’s already in progress. This real-time updating also quickly realize fully formed IT enhancements that directly allows us to ship orders that are placed by 11 a.m. that same improve the bottom line. In fact, Atkins and Remotis’ founder day instead of the next day, as was the case with the old, and CEO Davis often confer on which solutions might benefit manual order-entry process.” the company. Customers can also use this extranet to view their Atkins says his relationship with Davis is such that account information, track shipped orders, download images Atkins identifies opportunities for process improvements, for use on their own websites, and download marketing consolidations and automation—looking first to Domino. material for use in ad campaigns, as well as access many When Lotus software is the best solution, he contacts other functions. “The extranet is truly an extension of United Davis, who produces a project plan that always results in Notions, putting us right into our customers’ shops,” Atkins a much more comprehensive solution that addresses often says. “This type of real-time information and marketing unidentified opportunities for improvement. “Trey is very assistance is a definite value-add when you do business conscious of our budget and in-house skill sets where he with United Notions. We want to be our customers’ partner identifies components of the project that can be completed and not just another vendor.” by our IT staff,” Atkins says. “That’s the difference between outsourcing and partnering. The partner understands that the long-term success of the relationship is more important than the number of billable hours in any one project.” Technology such as that deployed by United Notions— including the recently added IBM Lotus Notes* Traveler, which lets salespeople receive and respond to e-mail instantly on supported smart devices while in the field—helps the company differentiate itself from its competitors. Jim Utsler, 0)4Ã:`Z[LTZÃ4HNHaPULÃZLUPVYÃ^YP[LYÃOHZÃ According to Atkins, the industry-average service ILLUÃJV]LYPUNÃ[LJOUVSVN`ÃMVYÃULHYS`Ã%#Ã`LHYZ! level is 80 to 85 percent. United Notions’ service level is at 98 percent, which makes ordering from the company much more appealing than going to a competitor with 80 to 85% 98% Our customers have always called us the nicest company in the business. Now they’re calling us the coolest company in the business.” ibmsystemsmag.com/power AUGUST 2010 23 http://www.ibmsystemsmag.com/power

Table of Contents for the Digital Edition of IBM Systems Magazine, Power Systems Edition - August 2010

IBM Systems Magazine, Power systems Edition - August 2010
Table of Contents
On The Web
Editor's Desk: Family Support
Dashboard: Creativity Rules, Security Careers are Smart, Software Aquisistions, The Pursuit of Internet
Trends: Extending Green Facility Concepts Beyond the Data Center
Data Display: The Best CEOs Share a Tolerance for Uncertainty
Case Study: United Notions & Fabrics Quilts Together a Quality IT Environment on a Budget.
Your Support Crew: IBM's Comprehensive Tools and User Communities Help Maximize Your Investment.
Centralized Support: IBM Support Portal Provides Everything You Need to Stay Up and Running.
The Education Challenge: Be Creative with Ongoing Employee Training
Focus on Storage: IBM XIV Gains Enterprise Acceptance, Clout and Capacity
Next: IBM Researchers Shine a New Light on Solar-Cell Technology
Solutions
Power Systems Interface
Advertiser's Index
IBM Perspective: Supporting Business Needs
Snapshot: Lunch Conversations Lead to IT Career

IBM Systems Magazine, Power Systems Edition - August 2010

IBM Systems Magazine, Power Systems Edition - August 2010 - IBM Systems Magazine, Power systems Edition - August 2010 (Page Cover1)
IBM Systems Magazine, Power Systems Edition - August 2010 - IBM Systems Magazine, Power systems Edition - August 2010 (Page Cover2)
IBM Systems Magazine, Power Systems Edition - August 2010 - IBM Systems Magazine, Power systems Edition - August 2010 (Page 1)
IBM Systems Magazine, Power Systems Edition - August 2010 - Table of Contents (Page 2)
IBM Systems Magazine, Power Systems Edition - August 2010 - Table of Contents (Page 3)
IBM Systems Magazine, Power Systems Edition - August 2010 - Table of Contents (Page 4)
IBM Systems Magazine, Power Systems Edition - August 2010 - Table of Contents (Page 5)
IBM Systems Magazine, Power Systems Edition - August 2010 - On The Web (Page 6)
IBM Systems Magazine, Power Systems Edition - August 2010 - On The Web (Page 7)
IBM Systems Magazine, Power Systems Edition - August 2010 - On The Web (Page 8)
IBM Systems Magazine, Power Systems Edition - August 2010 - On The Web (Page 9)
IBM Systems Magazine, Power Systems Edition - August 2010 - Editor's Desk: Family Support (Page 10)
IBM Systems Magazine, Power Systems Edition - August 2010 - Editor's Desk: Family Support (Page 11)
IBM Systems Magazine, Power Systems Edition - August 2010 - Dashboard: Creativity Rules, Security Careers are Smart, Software Aquisistions, The Pursuit of Internet (Page 12)
IBM Systems Magazine, Power Systems Edition - August 2010 - Dashboard: Creativity Rules, Security Careers are Smart, Software Aquisistions, The Pursuit of Internet (Page 13)
IBM Systems Magazine, Power Systems Edition - August 2010 - Trends: Extending Green Facility Concepts Beyond the Data Center (Page 14)
IBM Systems Magazine, Power Systems Edition - August 2010 - Trends: Extending Green Facility Concepts Beyond the Data Center (Page 15)
IBM Systems Magazine, Power Systems Edition - August 2010 - Trends: Extending Green Facility Concepts Beyond the Data Center (Page 16)
IBM Systems Magazine, Power Systems Edition - August 2010 - Trends: Extending Green Facility Concepts Beyond the Data Center (Page 17)
IBM Systems Magazine, Power Systems Edition - August 2010 - Data Display: The Best CEOs Share a Tolerance for Uncertainty (Page 18)
IBM Systems Magazine, Power Systems Edition - August 2010 - Data Display: The Best CEOs Share a Tolerance for Uncertainty (Page 19)
IBM Systems Magazine, Power Systems Edition - August 2010 - Case Study: United Notions & Fabrics Quilts Together a Quality IT Environment on a Budget. (Page 20)
IBM Systems Magazine, Power Systems Edition - August 2010 - Case Study: United Notions & Fabrics Quilts Together a Quality IT Environment on a Budget. (Page 21)
IBM Systems Magazine, Power Systems Edition - August 2010 - Case Study: United Notions & Fabrics Quilts Together a Quality IT Environment on a Budget. (Page 22)
IBM Systems Magazine, Power Systems Edition - August 2010 - Case Study: United Notions & Fabrics Quilts Together a Quality IT Environment on a Budget. (Page 23)
IBM Systems Magazine, Power Systems Edition - August 2010 - Your Support Crew: IBM's Comprehensive Tools and User Communities Help Maximize Your Investment. (Page 24)
IBM Systems Magazine, Power Systems Edition - August 2010 - Your Support Crew: IBM's Comprehensive Tools and User Communities Help Maximize Your Investment. (Page 25)
IBM Systems Magazine, Power Systems Edition - August 2010 - Your Support Crew: IBM's Comprehensive Tools and User Communities Help Maximize Your Investment. (Page 26)
IBM Systems Magazine, Power Systems Edition - August 2010 - Your Support Crew: IBM's Comprehensive Tools and User Communities Help Maximize Your Investment. (Page 27)
IBM Systems Magazine, Power Systems Edition - August 2010 - Your Support Crew: IBM's Comprehensive Tools and User Communities Help Maximize Your Investment. (Page 28)
IBM Systems Magazine, Power Systems Edition - August 2010 - Your Support Crew: IBM's Comprehensive Tools and User Communities Help Maximize Your Investment. (Page 29)
IBM Systems Magazine, Power Systems Edition - August 2010 - Centralized Support: IBM Support Portal Provides Everything You Need to Stay Up and Running. (Page 30)
IBM Systems Magazine, Power Systems Edition - August 2010 - Centralized Support: IBM Support Portal Provides Everything You Need to Stay Up and Running. (Page 31)
IBM Systems Magazine, Power Systems Edition - August 2010 - Centralized Support: IBM Support Portal Provides Everything You Need to Stay Up and Running. (Page 32)
IBM Systems Magazine, Power Systems Edition - August 2010 - Centralized Support: IBM Support Portal Provides Everything You Need to Stay Up and Running. (Page 33)
IBM Systems Magazine, Power Systems Edition - August 2010 - The Education Challenge: Be Creative with Ongoing Employee Training (Page 34)
IBM Systems Magazine, Power Systems Edition - August 2010 - The Education Challenge: Be Creative with Ongoing Employee Training (Page 35)
IBM Systems Magazine, Power Systems Edition - August 2010 - The Education Challenge: Be Creative with Ongoing Employee Training (Page 36)
IBM Systems Magazine, Power Systems Edition - August 2010 - The Education Challenge: Be Creative with Ongoing Employee Training (Page 37)
IBM Systems Magazine, Power Systems Edition - August 2010 - The Education Challenge: Be Creative with Ongoing Employee Training (Page 38)
IBM Systems Magazine, Power Systems Edition - August 2010 - The Education Challenge: Be Creative with Ongoing Employee Training (Page 39)
IBM Systems Magazine, Power Systems Edition - August 2010 - Focus on Storage: IBM XIV Gains Enterprise Acceptance, Clout and Capacity (Page 40)
IBM Systems Magazine, Power Systems Edition - August 2010 - Focus on Storage: IBM XIV Gains Enterprise Acceptance, Clout and Capacity (Page 41)
IBM Systems Magazine, Power Systems Edition - August 2010 - Focus on Storage: IBM XIV Gains Enterprise Acceptance, Clout and Capacity (Page 42)
IBM Systems Magazine, Power Systems Edition - August 2010 - Focus on Storage: IBM XIV Gains Enterprise Acceptance, Clout and Capacity (Page 43)
IBM Systems Magazine, Power Systems Edition - August 2010 - Next: IBM Researchers Shine a New Light on Solar-Cell Technology (Page 44)
IBM Systems Magazine, Power Systems Edition - August 2010 - Next: IBM Researchers Shine a New Light on Solar-Cell Technology (Page 45)
IBM Systems Magazine, Power Systems Edition - August 2010 - Next: IBM Researchers Shine a New Light on Solar-Cell Technology (Page 46)
IBM Systems Magazine, Power Systems Edition - August 2010 - Next: IBM Researchers Shine a New Light on Solar-Cell Technology (Page 47)
IBM Systems Magazine, Power Systems Edition - August 2010 - Solutions (Page 48)
IBM Systems Magazine, Power Systems Edition - August 2010 - Solutions (Page 49)
IBM Systems Magazine, Power Systems Edition - August 2010 - Solutions (Page 50)
IBM Systems Magazine, Power Systems Edition - August 2010 - Power Systems Interface (Page 51)
IBM Systems Magazine, Power Systems Edition - August 2010 - Power Systems Interface (Page 52)
IBM Systems Magazine, Power Systems Edition - August 2010 - Advertiser's Index (Page 53)
IBM Systems Magazine, Power Systems Edition - August 2010 - IBM Perspective: Supporting Business Needs (Page 54)
IBM Systems Magazine, Power Systems Edition - August 2010 - IBM Perspective: Supporting Business Needs (Page 55)
IBM Systems Magazine, Power Systems Edition - August 2010 - Snapshot: Lunch Conversations Lead to IT Career (Page 56)
IBM Systems Magazine, Power Systems Edition - August 2010 - Snapshot: Lunch Conversations Lead to IT Career (Page Cover3)
IBM Systems Magazine, Power Systems Edition - August 2010 - Snapshot: Lunch Conversations Lead to IT Career (Page Cover4A)
IBM Systems Magazine, Power Systems Edition - August 2010 - Snapshot: Lunch Conversations Lead to IT Career (Page Cover4B)
IBM Systems Magazine, Power Systems Edition - August 2010 - Snapshot: Lunch Conversations Lead to IT Career (Page RF1)
IBM Systems Magazine, Power Systems Edition - August 2010 - Snapshot: Lunch Conversations Lead to IT Career (Page RF2)
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