IBM Systems Magazine, Power Systems Edition - August 2010 - (Page 22)

“We probably print only a couple purchase orders a week,” Atkins says. Atkins acts as United Notions’ System i administrator, but much of the company’s IBM Lotus software monitoring and development is conducted by its business partner, Remotis Technologies, which uses a remote support portal to manage that environment. This arrangement eliminates the need for a large IT staff because Remotis, which was founded by former IBMer Trey Davis, essentially acts as the company’s support and innovation arm. In addition to offering administrative and development muscle, Remotis gives United Notions the option to temporarily have its website hosted on a Remotis server. This comes in handy when United Notions has to take its server down for maintenance or upgrades, as happened recently when the company was switching voice over IP service providers. “We just moved our site to Remotis’ server, and the URL registration change pointed to Remotis for 12 hours,” Atkins says. “Then we simply pointed that back to us when we were finished, with no one being the wiser.” *\Z[VTLY! United Notions & Fabrics /LHKX\HY[LYZ! Dallas )\ZPULZZ!ÃDistributor of hardware and fabrics for the quilting industry *OHSSLUNL!Ã Ensuring that its customers receive the best service possible, while also saving money and boosting efficiencies :VS\[PVU! Partnering with Remotis Technologies to stay on top of the latest technologies without breaking the bank /HYK^HYL!ÃAn IBM System i 520 :VM[^HYL!ÃIBM Lotus Domino, Lotus Notes Traveler, imaging software from ACOM Solutions and the Infor A+ suite of ERP solutions actually running a store. So we’ll bring them in and educate them on store layout, merchandising, financials—the retail concepts they may not be familiar with.” Chugging away in United Notions’ data center is an IBM System i* 520 running Infor’s A+ ERP suite of software, as well as a Lotus* Domino* server and a document-imaging system from ACOM Solutions that lets the company e-mail or fax rather than print and physically mail such items as purchase orders and invoices. This last solution has allowed the company to reduce the amount of paper it uses, with most of its purchase orders—between 200 and 250 a week—being electronically transmitted. 22 AUGUST 2010 ibmsystemsmag.com/power But there’s much more to the story. Until five or so years ago, the company’s sales force relied on headquarters sending customer data via physical mail, delaying any action that field salespeople could take regarding updates to new and existing customers. So the company decided to give these salespeople laptops they could use to remotely access the customer database. To bolster t hat move, United Not ions enlisted Remotis to improve access to the database and streamline communications between field sales representatives and the corporate offices. As Atkins explains, “We really didn’t have any way of providing current information and then being able to provide feedback to sales management to foster discussions about what was happening on the individual customer level.” To solve the problem, United Notions, a “true-blue believer in Lotus technologies,” Atkins says, enlisted Remotis and its Remotis for Domino remote-services solution to create a more easily accessible data source. Dubbed the “Redbook” after the color of the folder in which much of this information had been kept, this application gathers data from a variety of sources, including Domino and DB2* for i, and presents it in a user-friendly format that lets United Notions’ salespeople better understand their territories and customers. The Redbook isn’t just a static reporting tool. According to Atkins, “It contains information from all of our salespeople, which allows us to sit down in a conference room and drill down and interact with the information. And this includes not just sales and order data, but also information related to specific salespeople, including upcoming vacation time.” This lets the company plan to accommodate customers when salespeople will be away from their territories. “It’s a very cool, interactive tool,” Atkins says. http://www.ibmsystemsmag.com/power

Table of Contents for the Digital Edition of IBM Systems Magazine, Power Systems Edition - August 2010

IBM Systems Magazine, Power systems Edition - August 2010
Table of Contents
On The Web
Editor's Desk: Family Support
Dashboard: Creativity Rules, Security Careers are Smart, Software Aquisistions, The Pursuit of Internet
Trends: Extending Green Facility Concepts Beyond the Data Center
Data Display: The Best CEOs Share a Tolerance for Uncertainty
Case Study: United Notions & Fabrics Quilts Together a Quality IT Environment on a Budget.
Your Support Crew: IBM's Comprehensive Tools and User Communities Help Maximize Your Investment.
Centralized Support: IBM Support Portal Provides Everything You Need to Stay Up and Running.
The Education Challenge: Be Creative with Ongoing Employee Training
Focus on Storage: IBM XIV Gains Enterprise Acceptance, Clout and Capacity
Next: IBM Researchers Shine a New Light on Solar-Cell Technology
Solutions
Power Systems Interface
Advertiser's Index
IBM Perspective: Supporting Business Needs
Snapshot: Lunch Conversations Lead to IT Career

IBM Systems Magazine, Power Systems Edition - August 2010

IBM Systems Magazine, Power Systems Edition - August 2010 - IBM Systems Magazine, Power systems Edition - August 2010 (Page Cover1)
IBM Systems Magazine, Power Systems Edition - August 2010 - IBM Systems Magazine, Power systems Edition - August 2010 (Page Cover2)
IBM Systems Magazine, Power Systems Edition - August 2010 - IBM Systems Magazine, Power systems Edition - August 2010 (Page 1)
IBM Systems Magazine, Power Systems Edition - August 2010 - Table of Contents (Page 2)
IBM Systems Magazine, Power Systems Edition - August 2010 - Table of Contents (Page 3)
IBM Systems Magazine, Power Systems Edition - August 2010 - Table of Contents (Page 4)
IBM Systems Magazine, Power Systems Edition - August 2010 - Table of Contents (Page 5)
IBM Systems Magazine, Power Systems Edition - August 2010 - On The Web (Page 6)
IBM Systems Magazine, Power Systems Edition - August 2010 - On The Web (Page 7)
IBM Systems Magazine, Power Systems Edition - August 2010 - On The Web (Page 8)
IBM Systems Magazine, Power Systems Edition - August 2010 - On The Web (Page 9)
IBM Systems Magazine, Power Systems Edition - August 2010 - Editor's Desk: Family Support (Page 10)
IBM Systems Magazine, Power Systems Edition - August 2010 - Editor's Desk: Family Support (Page 11)
IBM Systems Magazine, Power Systems Edition - August 2010 - Dashboard: Creativity Rules, Security Careers are Smart, Software Aquisistions, The Pursuit of Internet (Page 12)
IBM Systems Magazine, Power Systems Edition - August 2010 - Dashboard: Creativity Rules, Security Careers are Smart, Software Aquisistions, The Pursuit of Internet (Page 13)
IBM Systems Magazine, Power Systems Edition - August 2010 - Trends: Extending Green Facility Concepts Beyond the Data Center (Page 14)
IBM Systems Magazine, Power Systems Edition - August 2010 - Trends: Extending Green Facility Concepts Beyond the Data Center (Page 15)
IBM Systems Magazine, Power Systems Edition - August 2010 - Trends: Extending Green Facility Concepts Beyond the Data Center (Page 16)
IBM Systems Magazine, Power Systems Edition - August 2010 - Trends: Extending Green Facility Concepts Beyond the Data Center (Page 17)
IBM Systems Magazine, Power Systems Edition - August 2010 - Data Display: The Best CEOs Share a Tolerance for Uncertainty (Page 18)
IBM Systems Magazine, Power Systems Edition - August 2010 - Data Display: The Best CEOs Share a Tolerance for Uncertainty (Page 19)
IBM Systems Magazine, Power Systems Edition - August 2010 - Case Study: United Notions & Fabrics Quilts Together a Quality IT Environment on a Budget. (Page 20)
IBM Systems Magazine, Power Systems Edition - August 2010 - Case Study: United Notions & Fabrics Quilts Together a Quality IT Environment on a Budget. (Page 21)
IBM Systems Magazine, Power Systems Edition - August 2010 - Case Study: United Notions & Fabrics Quilts Together a Quality IT Environment on a Budget. (Page 22)
IBM Systems Magazine, Power Systems Edition - August 2010 - Case Study: United Notions & Fabrics Quilts Together a Quality IT Environment on a Budget. (Page 23)
IBM Systems Magazine, Power Systems Edition - August 2010 - Your Support Crew: IBM's Comprehensive Tools and User Communities Help Maximize Your Investment. (Page 24)
IBM Systems Magazine, Power Systems Edition - August 2010 - Your Support Crew: IBM's Comprehensive Tools and User Communities Help Maximize Your Investment. (Page 25)
IBM Systems Magazine, Power Systems Edition - August 2010 - Your Support Crew: IBM's Comprehensive Tools and User Communities Help Maximize Your Investment. (Page 26)
IBM Systems Magazine, Power Systems Edition - August 2010 - Your Support Crew: IBM's Comprehensive Tools and User Communities Help Maximize Your Investment. (Page 27)
IBM Systems Magazine, Power Systems Edition - August 2010 - Your Support Crew: IBM's Comprehensive Tools and User Communities Help Maximize Your Investment. (Page 28)
IBM Systems Magazine, Power Systems Edition - August 2010 - Your Support Crew: IBM's Comprehensive Tools and User Communities Help Maximize Your Investment. (Page 29)
IBM Systems Magazine, Power Systems Edition - August 2010 - Centralized Support: IBM Support Portal Provides Everything You Need to Stay Up and Running. (Page 30)
IBM Systems Magazine, Power Systems Edition - August 2010 - Centralized Support: IBM Support Portal Provides Everything You Need to Stay Up and Running. (Page 31)
IBM Systems Magazine, Power Systems Edition - August 2010 - Centralized Support: IBM Support Portal Provides Everything You Need to Stay Up and Running. (Page 32)
IBM Systems Magazine, Power Systems Edition - August 2010 - Centralized Support: IBM Support Portal Provides Everything You Need to Stay Up and Running. (Page 33)
IBM Systems Magazine, Power Systems Edition - August 2010 - The Education Challenge: Be Creative with Ongoing Employee Training (Page 34)
IBM Systems Magazine, Power Systems Edition - August 2010 - The Education Challenge: Be Creative with Ongoing Employee Training (Page 35)
IBM Systems Magazine, Power Systems Edition - August 2010 - The Education Challenge: Be Creative with Ongoing Employee Training (Page 36)
IBM Systems Magazine, Power Systems Edition - August 2010 - The Education Challenge: Be Creative with Ongoing Employee Training (Page 37)
IBM Systems Magazine, Power Systems Edition - August 2010 - The Education Challenge: Be Creative with Ongoing Employee Training (Page 38)
IBM Systems Magazine, Power Systems Edition - August 2010 - The Education Challenge: Be Creative with Ongoing Employee Training (Page 39)
IBM Systems Magazine, Power Systems Edition - August 2010 - Focus on Storage: IBM XIV Gains Enterprise Acceptance, Clout and Capacity (Page 40)
IBM Systems Magazine, Power Systems Edition - August 2010 - Focus on Storage: IBM XIV Gains Enterprise Acceptance, Clout and Capacity (Page 41)
IBM Systems Magazine, Power Systems Edition - August 2010 - Focus on Storage: IBM XIV Gains Enterprise Acceptance, Clout and Capacity (Page 42)
IBM Systems Magazine, Power Systems Edition - August 2010 - Focus on Storage: IBM XIV Gains Enterprise Acceptance, Clout and Capacity (Page 43)
IBM Systems Magazine, Power Systems Edition - August 2010 - Next: IBM Researchers Shine a New Light on Solar-Cell Technology (Page 44)
IBM Systems Magazine, Power Systems Edition - August 2010 - Next: IBM Researchers Shine a New Light on Solar-Cell Technology (Page 45)
IBM Systems Magazine, Power Systems Edition - August 2010 - Next: IBM Researchers Shine a New Light on Solar-Cell Technology (Page 46)
IBM Systems Magazine, Power Systems Edition - August 2010 - Next: IBM Researchers Shine a New Light on Solar-Cell Technology (Page 47)
IBM Systems Magazine, Power Systems Edition - August 2010 - Solutions (Page 48)
IBM Systems Magazine, Power Systems Edition - August 2010 - Solutions (Page 49)
IBM Systems Magazine, Power Systems Edition - August 2010 - Solutions (Page 50)
IBM Systems Magazine, Power Systems Edition - August 2010 - Power Systems Interface (Page 51)
IBM Systems Magazine, Power Systems Edition - August 2010 - Power Systems Interface (Page 52)
IBM Systems Magazine, Power Systems Edition - August 2010 - Advertiser's Index (Page 53)
IBM Systems Magazine, Power Systems Edition - August 2010 - IBM Perspective: Supporting Business Needs (Page 54)
IBM Systems Magazine, Power Systems Edition - August 2010 - IBM Perspective: Supporting Business Needs (Page 55)
IBM Systems Magazine, Power Systems Edition - August 2010 - Snapshot: Lunch Conversations Lead to IT Career (Page 56)
IBM Systems Magazine, Power Systems Edition - August 2010 - Snapshot: Lunch Conversations Lead to IT Career (Page Cover3)
IBM Systems Magazine, Power Systems Edition - August 2010 - Snapshot: Lunch Conversations Lead to IT Career (Page Cover4A)
IBM Systems Magazine, Power Systems Edition - August 2010 - Snapshot: Lunch Conversations Lead to IT Career (Page Cover4B)
IBM Systems Magazine, Power Systems Edition - August 2010 - Snapshot: Lunch Conversations Lead to IT Career (Page RF1)
IBM Systems Magazine, Power Systems Edition - August 2010 - Snapshot: Lunch Conversations Lead to IT Career (Page RF2)
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